Common Questions
Getting started
Do I need to reformat my data before uploading?
No. Senzo’s AI-powered upload analyzer detects your file’s column structure automatically and maps it to Senzo’s schema. It handles common structural issues including different date formats, wide-format files, summary rows, and non-standard column names. You can upload exports directly from most HRIS and scheduling systems without reformatting.What’s the minimum data I need to get started?
At minimum, you need a date column, a unit or department column, and headcount figures. Senzo will work with this but additional fields (FTE, worked hours, overtime hours, inflow/outflow) unlock more metrics. The more fields you provide, the richer the intelligence Senzo can surface.How often should I upload data?
Most organizations upload monthly workforce metrics at the start of each month for the prior month. This keeps the platform continuously updated. Weekly uploads are supported for organizations with high-frequency operational needs.Can I upload data for multiple time periods at once?
Yes. A single upload file can span multiple months — include all periods in one file and Senzo will process each period row correctly.Data and metrics
Why does my vacancy rate look different in Senzo vs our internal reports?
Most commonly because of a difference in calculation methodology. Senzo calculates FTE Vacancy Rate as(vacant_fte ÷ positions) × 100. If your internal reports use headcount positions instead of FTE, or use a different denominator, the numbers will differ. Check How Metrics Are Calculated for the exact formulas.
Why are some metrics showing as unavailable?
Metrics that require specific source fields will show as unavailable if those fields weren’t in your upload. Common examples:- Absence Rate requires
scheduled_hours - OT Rate requires
worked_hours - Vacancy Rate requires
positions