Documentation Index
Fetch the complete documentation index at: https://docs.senzohq.com/llms.txt
Use this file to discover all available pages before exploring further.
Thresholds and Alert Rules
Thresholds are the boundaries Senzo uses to classify metrics as normal, warning, or critical. Alert Rules fire automatically when a metric crosses a threshold you define.Default thresholds
Senzo ships with Canadian healthcare benchmark defaults. You can override any of these in Alert Rules → Rules.| Metric | Warning threshold | Critical threshold |
|---|---|---|
| OT Rate | 10% | 15% |
| Vacancy Rate | 8% | 20% |
| Absence Rate | 5% | 8% |
| Agency Rate | 5% | 10% |
| OT Cost % of Labor | 20% | 30% |
| Agency Cost % of Labor | 15% | 25% |
| Outflow Rate | 3% | 8% |
How thresholds are used
Pulse Intelligence uses thresholds to classify findings as warnings vs. informational. A metric exceeding a warning threshold generates a Warning finding. Exceeding the critical threshold generates a higher-severity warning. Burnout Risk Index normalizes component scores against thresholds — a metric at the warning threshold scores 50/100, at the critical threshold scores 100/100. Emerging Risks on the Overview identifies units where multiple metrics are trending toward their warning thresholds simultaneously. Alert Rules fire notifications when a configured threshold is crossed for a specific metric, unit, or facility combination.Creating an Alert Rule
Navigate to Alert Rules → Rules and click Add Rule. Configure:- Metric — which metric to monitor (OT Rate, Vacancy Rate, Absence Rate, etc.)
- Condition — greater than, less than, or equal to
- Threshold — the value that triggers the alert
- Scope — all units, a specific facility, or a specific unit
- Severity — High or Medium
- Name — a descriptive name for the rule
Alert History
The Alert History tab in Alert Rules shows all rules that have fired, with:- The metric value that triggered it
- The threshold it crossed
- The unit and date
- Current status (Active or Resolved)
Configuring thresholds organization-wide
To change the default thresholds used across the platform (not just for a specific alert rule), go to Alert Rules → Rules and edit the built-in threshold rules. Changes apply immediately to Pulse Intelligence, the BRI model, and all threshold-dependent displays.Threshold changes apply to future Pulse Intelligence runs. Re-run Pulse Intelligence after changing thresholds to see updated findings based on the new values.