Thresholds and Alert Rules
Thresholds are the boundaries Senzo uses to classify metrics as normal, warning, or critical. Alert Rules fire automatically when a metric crosses a threshold you define.Default thresholds
Senzo ships with Canadian healthcare benchmark defaults. You can override any of these in Alert Rules → Rules.| Metric | Warning threshold | Critical threshold |
|---|---|---|
| OT Rate | 10% | 15% |
| Vacancy Rate | 8% | 20% |
| Absence Rate | 5% | 8% |
| Agency Rate | 5% | 10% |
| OT Cost % of Labor | 20% | 30% |
| Agency Cost % of Labor | 15% | 25% |
| Outflow Rate | 3% | 8% |
How thresholds are used
Pulse Intelligence uses thresholds to classify findings as warnings vs. informational. A metric exceeding a warning threshold generates a Warning finding. Exceeding the critical threshold generates a higher-severity warning. Burnout Risk Index normalizes component scores against thresholds — a metric at the warning threshold scores 50/100, at the critical threshold scores 100/100. Emerging Risks on the Overview identifies units where multiple metrics are trending toward their warning thresholds simultaneously. Alert Rules fire notifications when a configured threshold is crossed for a specific metric, unit, or facility combination.Creating an Alert Rule
Navigate to Alert Rules → Rules and click Add Rule. Configure:- Metric — which metric to monitor (OT Rate, Vacancy Rate, Absence Rate, etc.)
- Condition — greater than, less than, or equal to
- Threshold — the value that triggers the alert
- Scope — all units, a specific facility, or a specific unit
- Severity — High or Medium
- Name — a descriptive name for the rule
Alert History
The Alert History tab in Alert Rules shows all rules that have fired, with:- The metric value that triggered it
- The threshold it crossed
- The unit and date
- Current status (Active or Resolved)
Configuring thresholds organization-wide
To change the default thresholds used across the platform (not just for a specific alert rule), go to Alert Rules → Rules and edit the built-in threshold rules. Changes apply immediately to Pulse Intelligence, the BRI model, and all threshold-dependent displays.Threshold changes apply to future Pulse Intelligence runs. Re-run Pulse Intelligence after changing thresholds to see updated findings based on the new values.