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How Senzo Works

Senzo follows a simple three-stage flow: ingest → process → surface.

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The data flow

Your source data                Senzo                        Your team
─────────────────    ─────────────────────────────    ─────────────────────
CSV / Excel files ──► AI schema detection         ──► Overview dashboard
                  ──► Validation & quality check  ──► Pulse Intelligence
                  ──► Aggregation by period        ──► Metrics Explorer
                  ──► Metric calculation           ──► Report Builder
                  ──► Threshold evaluation         ──► Alert Rules
                                                   ──► Cost Analytics

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Stage 1 — Ingest

Upload your workforce data as a CSV or Excel file. Senzo’s AI-powered upload wizard:
  1. Detects your file’s column structure automatically — even if it doesn’t match the standard template
  2. Proposes a mapping from your columns to Senzo’s schema with confidence scores
  3. Normalizes structural issues (wide format, date format variants, summary rows, blank rows)
  4. Validates required fields before import
  5. Checks for overlapping periods with existing data
You don’t need to reformat your data before uploading. Senzo handles non-standard schemas, different date formats, and wide-format files automatically.

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Stage 2 — Process

Once data is uploaded, Senzo:
  • Aggregates metrics by period (monthly, quarterly, or annual), facility, unit, sector, and provider type
  • Calculates derived metrics including vacancy rate, overtime rate, absence rate, FTE fill rate, net flow, and cost per FTE
  • Evaluates each metric against configured thresholds to identify risks
  • Scores units using the Burnout Risk Index composite model
  • Runs Pulse Intelligence — an AI analysis that synthesizes all metrics into a structured workforce brief

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Stage 3 — Surface

Processed data becomes continuously available across every section of the platform:
  • Overview — the current state of your workforce in a single view
  • Pulse Intelligence — AI-generated warnings, strengths, and recommended actions
  • Workforce Stress Indicators — operational signals correlated with burnout risk
  • Metrics Explorer — longitudinal trend analysis across any metric and dimension
  • Cost Analytics — labor cost drivers and turnover cost modeling
  • Report Builder — custom report composition and export

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Update frequency

Senzo updates when you upload new data. There is no automatic data connection — data is uploaded manually or via scheduled file delivery. Most organizations upload monthly workforce metrics at the start of each month.
Uploading data for overlapping periods is handled automatically. Senzo detects the overlap and asks whether to update existing records, add new ones, or skip.

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Data model

Senzo’s core data model is built around workforce metrics by period, unit, and provider type. Each row of data represents a specific combination of:
DimensionExample values
PeriodFebruary 2026
FacilityMain Campus
UnitEmergency Department
Provider TypeRegistered Nurse
Each row carries the metric values for that combination: headcount, positions, FTE, vacancy, inflow, outflow, worked hours, overtime hours, agency hours, absence hours.

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Next steps

Your First Upload

Step-by-step guide to uploading your first dataset

Standard Template

Download the standard CSV template and column definitions