Alert Rules
Alert Rules let you define the threshold conditions that trigger warnings across the Senzo platform. When a metric crosses a configured threshold, it surfaces in Pulse Intelligence, the Overview Wellbeing Alerts card, and the Alert History tab.
Rules tab
The Rules tab shows all configured alert rules for your organization.
Default rules
Senzo pre-configures a set of default rules based on Canadian healthcare benchmarks:
| Rule | Warning | Critical |
|---|
| Overtime Rate | 10% | 15% |
| Vacancy Rate | 8% | 20% |
| Absence Rate | 5% | 8% |
| Agency Rate | 5% | 10% |
| OT Cost % of Labor | 20% | 30% |
| Agency Cost % of Labor | 15% | 25% |
| Outflow Rate | 3% | 8% |
Creating a custom rule
Click Add Rule and configure:
- Name — a descriptive label for the rule
- Metric — which metric to monitor
- Condition — greater than, less than, or equal to
- Threshold — the value that triggers the alert
- Scope — All units, a specific facility, or a specific unit
- Severity — High (red) or Medium (amber)
Click Save. The rule takes effect on the next Pulse Intelligence run.
Editing and deleting rules
Click the edit icon next to any rule to modify it. Click the delete icon to remove it.
Deleting a default rule removes that threshold from platform-wide evaluations — Pulse Intelligence will no longer flag that metric. Edit rather than delete default rules where possible.
Alert History tab
The Alert History tab shows all rules that have fired, with:
| Column | Description |
|---|
| Metric | The metric that triggered the alert |
| Unit | The unit where it was detected |
| Triggered Value | The metric value at the time of firing |
| Threshold | The threshold that was crossed |
| Severity | High or Medium |
| Date | When the alert fired |
| Status | Active or Resolved |
Empty state
If no rules have fired, Alert History shows: “No alerts have fired in the current period.” This is a good sign — it means all configured thresholds are currently being met across your organization.
Rules configured in Alert Rules flow through to:
- Pulse Intelligence — threshold breaches generate Warning findings
- Overview — Wellbeing Alerts — units with multiple threshold breaches generate wellbeing risk scores
- Overview — Emerging Risks — units trending toward thresholds
- Overview — Top Actions — prioritized recommended actions based on threshold severity
- Burnout Risk Index — component scores are normalized against thresholds
Changing a threshold applies immediately to the above displays and takes effect in Pulse Intelligence on the next run.
