Alert Rules
Alert Rules let you define the threshold conditions that trigger warnings across the Senzo platform. When a metric crosses a configured threshold, it surfaces in Pulse Intelligence, the Overview Wellbeing Alerts card, and the Alert History tab.Rules tab
The Rules tab shows all configured alert rules for your organization.Default rules
Senzo pre-configures a set of default rules based on Canadian healthcare benchmarks:
These defaults power the threshold evaluations across the entire platform — Pulse Intelligence warnings, the Burnout Risk Index, Emerging Risks, and Top Actions all reference these values.
Creating a custom rule
Click Add Rule and configure:- Name — a descriptive label for the rule
- Metric — which metric to monitor
- Condition — greater than, less than, or equal to
- Threshold — the value that triggers the alert
- Scope — All units, a specific facility, or a specific unit
- Severity — High (red) or Medium (amber)
Editing and deleting rules
Click the edit icon next to any rule to modify it. Click the delete icon to remove it.Alert History tab
The Alert History tab shows all rules that have fired, with:
Active: The metric is still above threshold in the most recent period.
Resolved: The metric has returned below threshold in a subsequent period.
Empty state
If no rules have fired, Alert History shows: “No alerts have fired in the current period.” This is a good sign — it means all configured thresholds are currently being met across your organization.How alerts integrate with the platform
Rules configured in Alert Rules flow through to:- Pulse Intelligence — threshold breaches generate Warning findings
- Overview — Wellbeing Alerts — units with multiple threshold breaches generate wellbeing risk scores
- Overview — Emerging Risks — units trending toward thresholds
- Overview — Top Actions — prioritized recommended actions based on threshold severity
- Burnout Risk Index — component scores are normalized against thresholds