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Productivity Metrics

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Worked Hours

Definition: Total hours actually worked by employed staff in a period, excluding agency hours. Source field: worked_hours Includes: Regular hours + overtime hours worked by employed staff Excludes: Agency and temp staff hours (tracked separately in agency_hours) Notes:
  • Worked hours is the denominator for OT Rate and Agency Rate calculations
  • Ensure consistency — if your payroll system includes agency hours in worked hours, exclude them before uploading
Displayed in: Pulse Intelligence, Metrics Explorer, Data Explorer

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Scheduled Hours

Definition: Total hours scheduled for employed staff in a period — the planned capacity. Source field: scheduled_hours Notes:
  • Scheduled hours represent the staffing plan, not actual coverage
  • The gap between scheduled and worked hours reflects unplanned variance (absences, overtime, early departures)
  • Required for Absence Rate calculation
Displayed in: Pulse Intelligence, Metrics Explorer

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Schedule Variance

Definition: The difference between actual worked hours and scheduled hours as a percentage. Formula: 
Schedule Variance = ((worked_hours − scheduled_hours) ÷ scheduled_hours) × 100
Interpretation:
  • Positive variance: Staff worked more than scheduled (overtime-driven)
  • Negative variance: Staff worked less than scheduled (absence-driven)
  • Large variance in either direction indicates scheduling instability
Displayed in: Metrics Explorer

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Agency Hours

Definition: Hours worked by temporary or agency staff in a period. Source field: agency_hours Notes:
  • Track separately from employed staff hours
  • Agency hours are included in total coverage calculations but excluded from employed staff metrics
  • High agency hours alongside high vacancy rates confirms the vacancy is being covered by temporary staff
Displayed in: Cost Analytics, Pulse Intelligence, Metrics Explorer

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HPPD — Hours Per Patient Day

Definition: Total worked hours (employed + agency) per patient day — a standard clinical productivity measure in acute care. Formula: 
HPPD = (worked_hours + agency_hours) ÷ census_days
Requires: Workload data (patient census) uploaded separately to Senzo. Benchmarks: HPPD targets vary significantly by unit type. ICU: 12–18 HPPD. Medical-Surgical: 6–9 HPPD. Emergency: 4–7 HPPD. Notes:
  • HPPD is only meaningful when benchmarked against appropriate unit-type norms
  • Senzo displays HPPD in the Metrics Explorer when workload data is present
  • HPPD below target indicates potential understaffing; above target may indicate overstaffing or inefficiency
Displayed in: Metrics Explorer (requires workload data)

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Nurse-to-Patient Ratio

Definition: The ratio of nursing staff to patients at a given point in time. Formula: 
Nurse-to-Patient Ratio = census ÷ (nursing_headcount × shift_fraction)
Notes:
  • Point-in-time calculation — requires census and shift data
  • Senzo approximates from monthly averages when real-time data is not available
  • Regulatory minimums vary by province and unit type
Displayed in: Metrics Explorer (requires workload data)

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Actual vs Budgeted FTE

Definition: The difference between budgeted FTE and filled FTE — the gap between planned and actual capacity. Formula: 
FTE Variance = filled_fte − budgeted_fte
Negative variance: Operating below budget (vacancy or budget hold) Positive variance: Operating above budget (overtime-driven FTE equivalent) Displayed in: Metrics Explorer