> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senzohq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alert Rules

> Creating and managing threshold-based monitoring rules

# Alert Rules

Alert Rules let you define the threshold conditions that trigger warnings across the Senzo platform. When a metric crosses a configured threshold, it surfaces in Pulse Intelligence, the Overview Wellbeing Alerts card, and the Alert History tab.

## Rules tab

The Rules tab shows all configured alert rules for your organization.

### Default rules

Senzo pre-configures a set of default rules based on Canadian healthcare benchmarks:

| Rule                   | Warning | Critical |
| ---------------------- | ------- | -------- |
| Overtime Rate          | 10%     | 15%      |
| Vacancy Rate           | 8%      | 20%      |
| Absence Rate           | 5%      | 8%       |
| Agency Rate            | 5%      | 10%      |
| OT Cost % of Labor     | 20%     | 30%      |
| Agency Cost % of Labor | 15%     | 25%      |
| Outflow Rate           | 3%      | 8%       |

These defaults power the threshold evaluations across the entire platform — Pulse Intelligence warnings, the Burnout Risk Index, Emerging Risks, and Top Actions all reference these values.

### Creating a custom rule

Click **Add Rule** and configure:

* **Name** — a descriptive label for the rule
* **Metric** — which metric to monitor
* **Condition** — greater than, less than, or equal to
* **Threshold** — the value that triggers the alert
* **Scope** — All units, a specific facility, or a specific unit
* **Severity** — High (red) or Medium (amber)

Click **Save**. The rule takes effect on the next Pulse Intelligence run.

### Editing and deleting rules

Click the edit icon next to any rule to modify it. Click the delete icon to remove it.

<Warning>
  Deleting a default rule removes that threshold from platform-wide evaluations — Pulse Intelligence will no longer flag that metric. Edit rather than delete default rules where possible.
</Warning>

***

## Alert History tab

The Alert History tab shows all rules that have fired, with:

| Column          | Description                            |
| --------------- | -------------------------------------- |
| Metric          | The metric that triggered the alert    |
| Unit            | The unit where it was detected         |
| Triggered Value | The metric value at the time of firing |
| Threshold       | The threshold that was crossed         |
| Severity        | High or Medium                         |
| Date            | When the alert fired                   |
| Status          | Active or Resolved                     |

**Active:** The metric is still above threshold in the most recent period.
**Resolved:** The metric has returned below threshold in a subsequent period.

### Empty state

If no rules have fired, Alert History shows: "No alerts have fired in the current period." This is a good sign — it means all configured thresholds are currently being met across your organization.

***

## How alerts integrate with the platform

Rules configured in Alert Rules flow through to:

* **Pulse Intelligence** — threshold breaches generate Warning findings
* **Overview — Wellbeing Alerts** — units with multiple threshold breaches generate wellbeing risk scores
* **Overview — Emerging Risks** — units trending toward thresholds
* **Overview — Top Actions** — prioritized recommended actions based on threshold severity
* **Burnout Risk Index** — component scores are normalized against thresholds

Changing a threshold applies immediately to the above displays and takes effect in Pulse Intelligence on the next run.