> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senzohq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Thresholds and Alert Rules

> How to configure metric thresholds and what triggers an alert in Senzo

# Thresholds and Alert Rules

Thresholds are the boundaries Senzo uses to classify metrics as normal, warning, or critical. Alert Rules fire automatically when a metric crosses a threshold you define.

## Default thresholds

Senzo ships with Canadian healthcare benchmark defaults. You can override any of these in **Alert Rules → Rules**.

| Metric                 | Warning threshold | Critical threshold |
| ---------------------- | ----------------- | ------------------ |
| OT Rate                | 10%               | 15%                |
| Vacancy Rate           | 8%                | 20%                |
| Absence Rate           | 5%                | 8%                 |
| Agency Rate            | 5%                | 10%                |
| OT Cost % of Labor     | 20%               | 30%                |
| Agency Cost % of Labor | 15%               | 25%                |
| Outflow Rate           | 3%                | 8%                 |

These defaults are used across the platform — in Pulse Intelligence warnings, the Burnout Risk Index, the Overview Wellbeing Alerts card, and Emerging Risks.

## How thresholds are used

**Pulse Intelligence** uses thresholds to classify findings as warnings vs. informational. A metric exceeding a warning threshold generates a Warning finding. Exceeding the critical threshold generates a higher-severity warning.

**Burnout Risk Index** normalizes component scores against thresholds — a metric at the warning threshold scores 50/100, at the critical threshold scores 100/100.

**Emerging Risks** on the Overview identifies units where multiple metrics are trending toward their warning thresholds simultaneously.

**Alert Rules** fire notifications when a configured threshold is crossed for a specific metric, unit, or facility combination.

## Creating an Alert Rule

Navigate to **Alert Rules → Rules** and click **Add Rule**.

Configure:

* **Metric** — which metric to monitor (OT Rate, Vacancy Rate, Absence Rate, etc.)
* **Condition** — greater than, less than, or equal to
* **Threshold** — the value that triggers the alert
* **Scope** — all units, a specific facility, or a specific unit
* **Severity** — High or Medium
* **Name** — a descriptive name for the rule

Save the rule. Senzo evaluates it against your data on each upload and when Pulse Intelligence runs.

## Alert History

The **Alert History** tab in Alert Rules shows all rules that have fired, with:

* The metric value that triggered it
* The threshold it crossed
* The unit and date
* Current status (Active or Resolved)

An alert is marked Resolved when the metric returns below the threshold in a subsequent period.

## Configuring thresholds organization-wide

To change the default thresholds used across the platform (not just for a specific alert rule), go to **Alert Rules → Rules** and edit the built-in threshold rules. Changes apply immediately to Pulse Intelligence, the BRI model, and all threshold-dependent displays.

<Note>
  Threshold changes apply to future Pulse Intelligence runs. Re-run Pulse Intelligence after changing thresholds to see updated findings based on the new values.
</Note>